Pricing

Pricing built for enterprise reality.

No per-seat games. A transparent three-part model scoped to what you're actually deploying.

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Tier

Build

For pilot projects and focused use cases.

Starting from scope + platform + usage

Quoted on scoping call, fixed in your contract.

Includes

Up to 3 agents, one business function
2 channels (web + one messaging)
Standard connector library (20+ native integrations)
Shared platform infrastructure
Business-hours support, 1 dedicated solutions engineer
Standard SLAs (99%+ uptime)
Quarterly business reviews

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Most common

Tier

Scale

For multi-function rollouts across the organization.

Scoped to committed volume + breadth

Quoted on scoping call, fixed in your contract.

Includes

Unlimited agents across multiple business functions
All channels (web, mobile, voice, WhatsApp, Slack, Teams, SMS, email)
Full connector library (400+ integrations) + 3 custom integrations
Priority support, named customer success manager
Premium SLAs
Monthly business reviews + adoption workshops
Role-based access, SSO, audit logs
Advanced analytics + exportable reports

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Tier

Enterprise

For regulated industries and private deployments.

Fully custom: scoped to your environment

Quoted on scoping call, fixed in your contract.

Includes

Everything in Scale, plus:

Dedicated deployment available
Private model hosting (bring your own LLM)
India data residency available
Dedicated deployment team with named CX lead
Custom integrations
Tailored SLAs including response-time guarantees and financial credits
White-label deployment and reseller rights available

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How our pricing works

Three components. Clearly scoped. Nothing hidden.

Every engagement has the same structure. The size of each component depends on what you're deploying.

Build Investment

A one-time scoping and engineering fee based on the complexity of your deployment: number of agents, modalities, custom integrations, and workflows. Paid as set out in your contract. Priced as a fixed-scope engagement, not hourly time-and-materials.

Annual Platform Subscription

A yearly fee covering the Klivo platform, hosting, base infrastructure, security, compliance, dashboards, and ongoing platform updates. Scales with tier and committed capacity.

Usage-Based Component

Conversations, voice minutes, and compute above your committed volumes are billed on actual usage. Committed volumes are negotiated based on forecasted load, so you always know your floor.

Sizing the build

What shapes the build cost?

Build is scoped, not estimated. These are the factors that move it in either direction during scoping.

Drivers of complexity

Number of agents in scope
Number of modalities (chat, voice, avatar, workflow)
Custom integrations beyond the native library
Data volume and freshness requirements
Compliance scope (HIPAA, DPDP, sector-specific)
White-label and co-branding depth

Accelerators

Starting with a single, well-defined function
Using pre-built connectors from the native library
Leveraging existing RAG-ready documentation
Phased rollout with clear success milestones

Pricing FAQ

The questions procurement always asks.

If a question isn't answered here, your solutions engineer will answer it in writing during scoping, on the record, before you sign.

Enterprise agent deployments are not SaaS seats. The cost of a three-agent customer-support pilot on web chat is fundamentally different from a 40-agent rollout spanning voice, WhatsApp, core banking integrations, and private cloud. Publishing a single number would either overstate what a small team needs or dramatically understate what a regulated enterprise requires. Every proposal we issue is scoped against your actual surface area: use cases, channels, integrations, volume, compliance footprint, and deployment model. You get a fixed, itemized quote, not a sticker price that will be renegotiated in procurement.

Yes. Our Build tier is specifically structured as a fixed-scope, fixed-price pilot: one business function, up to three agents, two channels, and a defined success criterion, with a first deployment in 4 to 6 weeks. The build fee is agreed upfront against a written scope document. Platform and usage costs are predictable because committed volumes are set during scoping. If the pilot meets its success criteria, expanding to Scale is a contract amendment, not a re-quote. If it does not, we give you a clear, written account of why.

Every contract includes a committed volume, agreed during scoping, depending on what you are deploying. The committed volume is bundled into your platform subscription at a negotiated unit rate. If you exceed that commitment, additional usage is billed at the same negotiated rate, not at a punitive overage multiplier. If you use less, you pay for the commitment you signed up for. There are no hidden metered line items, no per-token surprises, and no differential pricing between channels within the same tier.

Overage is billed at the contracted per-unit rate on a monthly true-up basis, with a detailed usage report delivered alongside the invoice. We also monitor your trajectory: if a monthly run-rate suggests you are heading toward a sustained overage of more than 20 percent, your customer success manager will proactively flag it and offer to renegotiate the committed tier upward at a blended rate. You will not be surprised by an end-of-quarter usage bill, and you are never locked into overage pricing you did not anticipate.

That is the default path. Build tier gets one function into production, proves the ROI, and de-risks the rollout. When you expand, the work done in Build (integrations, guardrails, RAG corpus, identity wiring) carries forward into Scale with no rebuild penalty. Pricing transitions are handled as a contract amendment, not a new agreement, and any unused commitment from your Build term can be credited against the first year of Scale, subject to the terms in your MSA.

Ready to scope your deployment?

A 30-minute conversation is enough for us to give you a directional range. A scoping workshop gets you a fixed quote in under two weeks.

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