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HR & Employee Support

Employee support that scales without scaling headcount.

One agent that answers employees' most common HR questions, takes the routine actions, and escalates genuinely sensitive cases to a human with care.

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The problem

HR teams are expected to be both policy owners and front-line support, and the math doesn't work.

Repetitive queries drown HR

Leave balance, payslip, insurance, policy: the same questions from tens of thousands of employees across time zones and languages.

Policy varies by geography

Local labor law, holidays, and benefits differ by country. Employees get inconsistent answers across the team.

Sensitive topics need care

Grievances, harassment, accommodations: these can't go to a generic bot. They need detection, redirection, and audit.

How Klivo solves it

An HR agent grounded in your policies, regionalized, and safe to deploy.

Grounded in your policy library

Ingests the employee handbook, regional policies, and SOPs with per-geography scoping.

Actions HRIS tasks

Applies leave, updates personal info, generates letters, raises tickets, in Workday, SuccessFactors, or your HRIS.

Sensitive-topic routing

Detects grievance, safety, and well-being signals and routes to a human specialist with care and audit.

Multilingual by default

Multilingual, including Hindi and major Indian languages, with localized policy answers and cultural awareness.

A day in the life

An employee requesting parental leave, start to finish.

  1. 01

    Employee asks

    "How much parental leave am I eligible for?"

  2. 02

    Localize

    Identifies employee's country and applicable policy.

  3. 03

    Grounded answer

    Explains entitlement, paid vs unpaid split, notice period.

  4. 04

    File request

    Creates Workday absence request with supporting docs.

  5. 05

    Confirmation

    Sends employee and manager confirmation + calendar updates.

What we design for

Typical targets for this use case.

82%
Target
HR tickets self-served by the agent
65%
Target
Routine HR actions completed without a ticket
14 days
Target
To onboard a new region's policy library
Sample conversation

Employee portal chat

Klivo · HR & Employee Support
Online
How many leave days do I have left this year?
You have 12 annual leave days and 3 sick days remaining. Want me to show the breakdown by type, or apply for leave?
Apply for 3 days starting May 5.
Done. Request submitted in Workday for May 5-7. Your manager, Priya, was notified. You'll get confirmation once she approves.
Sample deployments

How this pattern can look in practice.

All sample deployments
FAQs

What enterprise buyers ask about this use case.

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