IT support that unblocks employees in seconds, not days.
A governed IT agent that authenticates, provisions, triages, and escalates with context, integrated with Okta, ServiceNow, and the tools your team already runs.
Internal IT is structurally underfunded and structurally under-loved. Until something breaks.
Password and access requests dominate the queue
Half the tickets are trivial; they still block someone from working for hours.
L1 attrition kills institutional knowledge
Every L1 that leaves takes tribal knowledge with them. Onboarding new L1s is a constant cost.
Security demands traceability
Any automation must be auditable, with strong auth, least-privilege, and full logging.
An IT agent that authenticates properly and takes action under policy.
Strong authentication
Integrates with your IdP and MFA. No "what's your employee ID?" flimsiness.
Self-serve actions
Password reset, MFA reprovision, group membership, software install, VPN support: actioned directly.
Incident triage
Classifies, enriches, and routes incidents with priority and on-call lookup.
Full audit trail
Every authentication, every action, every change logged to your SIEM.
An employee locked out of their SSO account.
- 01
Employee asks
"I can't log into Salesforce."
- 02
Authenticate
MFA challenge via corporate mobile.
- 03
Diagnose
Detects expired password + stale SSO session.
- 04
Resolve
Initiates reset, clears session, confirms re-login works.
- 05
Audit
Logs event to ServiceNow and Splunk with full trace.
Typical targets for this use case.
IT helpdesk chat
How this pattern can look in practice.
What enterprise buyers ask about this use case.
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