Field service agents that show up before the technician does.
Klivo field service agents triage symptoms, schedule the right visit, and prep your technician with every relevant detail so the fix happens first time.
Field service economics hinge on first-time-fix rate. Everything else follows.
Triage happens at the wrong place
Customers wait on hold to describe an issue to someone who isn't technical. By the time the technician arrives, half the information is missing.
Repeat visits kill the P&L
Wrong part, wrong skill, wrong expectation: every rolled truck costs hundreds and erodes CSAT.
Customers are in the dark
Appointment windows, ETAs, and technician identity are communicated inconsistently. Complaints about process outnumber complaints about the work.
An agent that handles the entire service journey, for customers, dispatchers, and technicians.
Symptom-to-diagnosis triage
Guides the customer through a structured triage that captures the fault with technician-ready specificity.
Smart scheduling
Books the right technician skill set in the right window, and reschedules proactively when risk appears.
Live warranty and parts lookup
Returns warranty status, applicable parts, and service history in the same conversation.
Proactive customer updates
ETA pings, technician photo share, and post-visit satisfaction capture, all automated.
A washing machine fault from customer call to technician arrival.
- 01
Customer calls
"The machine stops mid-cycle with an E4 error."
- 02
Triage
Agent walks through reset steps; confirms genuine fault.
- 03
Parts lookup
Identifies likely drain pump fault; adds part to truck load.
- 04
Schedule
Books skill-matched technician in Thursday 2-4pm window.
- 05
Update
Day-of: SMS with technician name, photo, ETA.
Typical targets for this use case.
Inbound service call
How this pattern can look in practice.
What enterprise buyers ask about this use case.
If your question isn't here, the fastest path is a conversation with our team.
Ask our teamReady to deploy Klivo for Field Service & After-Sales?
Tell us about your current setup and the outcomes you're chasing. We'll show you what a production rollout looks like, end to end.