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Vertical Solutions

Pre-built agents for regulated and specialized industries.

Klivo vertical packs ship with the flows, compliance templates, and integrations your industry requires, so you start at the 70% line, not from zero.

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The problem

Regulated industries buy generic AI and discover month three that they need twelve specialized things the vendor never mentioned.

Regulatory requirements are non-negotiable

BFSI needs KYC and AML-aware flows. Healthcare needs HIPAA handling and PHI redaction. Retail needs PCI-safe payment discussion.

Integrations are vertical-specific

Core banking, EMRs, OMSs: none of these come out-of-the-box on generic platforms.

Time-to-value gets eaten by configuration

By the time a generic platform is wired up to your vertical, you've spent the budget and lost the sponsor.

How Klivo solves it

Industry packs that start with 70% of the work already done.

BFSI pack

KYC-aware conversations, AML signal handling, core banking connectors, regulatory disclaimers enforced at runtime.

Healthcare pack

Architecture aligned with HIPAA, PHI redaction, EMR integrations scoped during implementation, clinical protocol grounding.

Retail pack

OMS connectors, PCI-safe payment flows, loyalty program integration, multi-store context handling.

Accelerators for each vertical

Sample agents, compliance templates, and proven workflows you adapt rather than build.

A day in the life

A BFSI pilot from pack selection to production.

  1. 01

    Pack selected

    BFSI pack with collections + servicing agents.

  2. 02

    Core integrations

    Connected to core banking + CRM + compliance log.

  3. 03

    Compliance review

    Templates reviewed by internal risk; tuned where needed.

  4. 04

    Pilot

    Two-week pilot with 10% of inbound traffic.

  5. 05

    Go-live

    First deployment live in 4 to 6 weeks, then scale to full traffic.

What we design for

Typical targets for this use case.

4 to 6 weeks
Target
From kickoff to first deployment on pack-based builds
70%
Target
Of configuration work pre-done in each pack
3
Packs
Fully supported verticals: BFSI, Healthcare, Retail
Sample conversation

BFSI servicing chat

Klivo · Vertical Solutions
Online
I want to increase my credit card limit.
I can help with that. For a limit increase I'll need to verify you and confirm a few financial details. Before we start: limit increases are subject to regulatory credit assessment, which takes 1-3 business days. OK to proceed?
Yes.
Great. I've sent a secure verification link to your registered mobile. Tap it to confirm it's you, and we'll continue.
Sample deployments

How this pattern can look in practice.

All sample deployments
Healthcare

Hospital network: voice intake and scheduling

View sample deployment
BFSI

Private bank: relationship manager briefing agent

View sample deployment
FAQs

What enterprise buyers ask about this use case.

If your question isn't here, the fastest path is a conversation with our team.

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Ready to deploy Klivo for Vertical Solutions?

Tell us about your current setup and the outcomes you're chasing. We'll show you what a production rollout looks like, end to end.

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