Use Cases

One platform. Fifty ways to put it to work.

Browse by function or by industry. These use cases are built from the agent patterns we deploy.

By Function

By Industry

Showing 10 of 10 use cases

Customer Support

Resolve the long tail of L1 and L2 tickets autonomously across chat, voice, and email. Escalate only what truly needs a human, and hand off with full conversation context.

Fits:BFSIRetailTelecomIT/ITES

68%

Target L1 deflection

See use case

Sales & Lead Qualification

Qualify inbound leads the moment they land, re-engage stalled pipeline, and book meetings around the clock, while keeping your CRM the single source of truth.

Fits:BFSIIT/ITESTelecomRetail

3.4x

Target SQL lift from same traffic

See use case

HR & Employee Support

Answer policy questions, action leave requests, guide new hires through onboarding, and execute HRIS actions, all from a single employee-facing agent.

Fits:BFSIIT/ITESManufacturingRetail

82%

Target HR self-service rate

See use case

Marketing & Outreach

Personalized nurture at scale, on-brand content localization, and campaign agents that coordinate across channels, without a bigger marketing ops team.

Fits:RetailBFSITelecomIT/ITES

2.8x

Target nurture engagement lift

See use case

IT Helpdesk

Resolve password resets, access requests, software installs, and incident triage end-to-end. Turn your helpdesk from a ticket mill into a self-service engine.

Fits:IT/ITESBFSIManufacturingTelecom

74%

Target L1 IT self-resolution

See use case

Operations & Internal Productivity

SOP adherence on the floor, shift handovers without loss of context, compliance checks on routine decisions, and internal ticket routing that just works.

Fits:ManufacturingLogisticsRetailBFSI

47%

Target cut in ops escalations

See use case

Finance & Procurement

Answer invoice and PO questions, guide vendor onboarding, explain expense policy, and automate the grindingly repetitive slices of back-office finance.

Fits:BFSIManufacturingRetailIT/ITES

63%

Target cut in manual finance queries

See use case

Field Service & After-Sales

Schedule service visits, guide technicians through on-site troubleshooting, look up warranty and parts, and keep customers informed without a call centre bottleneck.

Fits:ManufacturingTelecomRetailLogistics

28%

Target first-time-fix lift

See use case

Training & Onboarding

Interactive learning agents, policy Q&A, and competency checks that meet the learner where they are, and prove outcomes to compliance, not just completion.

Fits:BFSIHealthcareRetailManufacturing

3.1x

Target compliance training completion

See use case

Vertical Solutions

Pre-configured agents for BFSI, Healthcare, and Retail, with vertical-specific flows, compliance templates, and connectors ready from day one.

Fits:BFSIHealthcareRetail

4 to 6 weeks

Target to first deployment

See use case

Don't see your use case? We'll scope it.

Klivo builds agents for functions and industries beyond this list. Tell us what you're solving. We'll tell you if and how we can help.

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